Customer Terms & Conditions
Effective Date: September 29, 2026
Thank you for choosing Drop It Like It’s Washed. These Terms & Conditions explain the rules and expectations for our wash, dry, fold, pickup, and delivery laundry services.
By scheduling service, submitting laundry, placing an order, or authorizing payment, you agree to these terms.
These terms apply to residential laundry services unless a separate written commercial agreement applies.
1. Service Description
Drop It Like It’s Washed provides professional wash, dry, fold, packaging, pickup, and delivery laundry services.
Our standard turnaround time is generally 48–72 hours. Turnaround times may vary based on order volume, route schedules, equipment availability, holidays, weather, and other circumstances outside of our reasonable control.
Express service may be available for an additional fee and is subject to availability and confirmation.
2. Service Area
Service is currently available in Columbia, South Carolina and approved surrounding areas.
Service areas may expand or change based on operational capacity.
3. Pricing & Minimum Order Requirements
Drop-Off Wash, Dry & Fold
$1.99 per pound
Minimum order: $45
Pickup & Delivery Wash, Dry & Fold
$2.25 per pound
Minimum order: $45
Final charges are based on processed weight after sorting and inspection.
Additional charges may apply for specialty items, bulky items, rush service, excessive soil, commercial linen, or additional handling requirements.
4. Customer Responsibilities
Customers must provide accurate:
Contact information
Pickup and delivery information
Access instructions
Care preferences
Customers should:
Remove valuables and personal items from pockets
Identify stains or special concerns
Separate items requiring special care
Do not submit:
Jewelry
Cash
Electronics
Medication
Important documents
Keys
Hazardous materials
Biohazardous items
Items contaminated with chemicals, fuels, bodily fluids, or unsafe substances
Items requiring dry cleaning, hand washing, specialty treatment, or unusual care should not be submitted unless approved in advance.
5. Pickup & Delivery
Laundry must be securely packaged and available during the scheduled pickup window.
Customers selecting unattended pickup or delivery authorize Drop It Like It’s Washed to complete service without direct customer exchange.
Drop It Like It’s Washed is not responsible for loss, theft, weather exposure, animal damage, or other events occurring before pickup or after unattended delivery.
Applicable delivery fees will be disclosed during booking.
6. Missed Pickup Policy
A missed pickup occurs when:
Laundry is unavailable
Access is not provided
Instructions are incorrect
Laundry is unsafe to collect
A first missed pickup may be waived as a courtesy.
After that, a $5.99 missed pickup fee may be charged.
7. Payment Authorization
Customers authorize Drop It Like It’s Washed and its payment processors to charge:
Laundry service charges
Applicable taxes
Add-on services
Express fees
Missed pickup fees
Other disclosed charges
Customers are responsible for maintaining accurate payment information.
8. Lost or Damaged Items
Customers must report lost or damaged items within 48 hours of delivery.
Claims must include:
Order number
Description of item
Photos when requested
Proof of value when available
Drop It Like It’s Washed may investigate claims before approving compensation.
Approved compensation is based on fair depreciated value, condition, age, and documentation.
Maximum liability:
$50 per individual item
$300 maximum per order
Sentimental value and original purchase price are not automatically considered replacement value.
9. Order Documentation
Orders may be weighed, tagged, photographed, and documented for:
Inventory control
Quality assurance
Customer service
Claim review
Customer laundry photos will not be used for advertising without permission.
10. Refusal or Suspension of Service
Drop It Like It’s Washed may refuse or suspend service for:
Unsafe items
Contaminated laundry
Pest-infested laundry
Fraudulent activity
Unpaid balances
Threatening behavior
Unsafe pickup conditions
Customers remain responsible for completed services and approved charges.
11. Commercial Accounts
Commercial customers including Airbnb hosts, property managers, salons, spas, hospitality businesses, and other organizations may require separate pricing and agreements.
A signed commercial agreement controls if it conflicts with these terms.
12. Privacy & Communication
Customers agree to receive service-related calls, emails, and text messages regarding:
Scheduling
Pickup
Delivery
Order updates
Payments
Customer information may be processed through third-party platforms used for scheduling, payments, communication, and order management.
13. Contact Information
Phone: 803-824-2624
Email: shantel@dropitwashed.com
Website: DropItWashed.com
By placing an order, customers acknowledge they have read and agreed to these Terms & Conditions.